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How to set up form conversion tracking in Google Ads

Form conversion tracking tells Google Ads which clicks turned into quote requests. Without it, Google optimises for clicks and you're judging the account on guesswork.

By Ben Raymond · · 5 min read

Why it matters

Google's automated bidding learns from conversions. If it can't see your quote forms, it chases cheap clicks instead of customers. For trades that quote, like builders, painters and landscapers, forms are often the main conversion.

The thank-you page method

  1. Make your form send people to a thank-you page after they submit.
  2. Create a conversion action in Google Ads for a website lead.
  3. Set it to count when someone reaches the thank-you page.
  4. Add the Google tag to your site if it isn't already there.
  5. Submit a test enquiry and check it appears.

Mistakes that ruin the data

  • Counting page views as conversions. The account looks amazing and none of it is real.
  • The thank-you page being reachable without submitting, so visitors trigger it by accident.
  • Tracking forms but not calls, so the account undervalues the campaigns that make the phone ring.
  • Two tags firing for the same form and double counting.
  • Never sending a test enquiry to check it works.

Track calls too

Most trades get more phone calls than forms. Set up call tracking alongside form tracking, with a minimum call length so short calls don't count. Then the account sees the whole picture.

Check it monthly

Compare the conversions Google Ads reports with the enquiries you actually got. If the numbers are miles apart, something is double counting or missing. Fix it before trusting any bidding decision.

Want it run for you? Our Google Ads management is built around tracked calls, not clicks.

Questions

Straight answers.

How do I track form submissions in Google Ads?

Send people to a thank-you page after the form and set a Google Ads conversion to count visits to that page.

Why is Google Ads reporting more conversions than enquiries?

Usually page views counted as conversions, duplicate tags or a thank-you page that can be reached without submitting.

Should I track calls as well as forms?

Yes. Most trades get more calls than forms, and bidding needs to see both.

Get in touch

Not sure your tracking is right?

We check it before we change anything else in an account. It's usually where the money is leaking.

Get in touch